SHIPPING & RETURNS
We currently ship locally to Singapore only. All orders from us enjoy free local shipping by J&T Express (1-3 Business Days). We are working towards implementing international delivery as soon as possible.
What currency is being used in the site?
All prices displayed are in Singapore Dollars (SGD).
I just placed an order, when will it shipped?
We do our best to ship items as fast as we can. Please allow 1-2 business days processing time for your order(s) to be shipped out. Average shipping times are 1-3 business days.
How do I get my tracking number?
Tracking numbers will be emailed 1-2 business days after your order has been shipped. Please be patient & check your spam & junk folder. If you do not receive a tracking number within 3 business day, please email us at firstname.lastname@example.org.
I changed my mind about my order, can I return it?
We sincerely hope you are satisfied with your Alodia Home purchase. However if you change your mind for whatever reason, we will happily exchange your item or refund your purchase.
As long as it's returned in the original packaging and unused within 14 days of receiving. Please email email@example.com before you send the item and state the order number in the email subject. Please note that the customer must bear the shipping cost of all returns. Returns address will be provided upon email.
Can I cancel my order?
We currently do not accept any cancellations of orders.
I have entered an incorrect address, what can I do?
If you have provided an incorrect address, simply reply to your order confirmation email or email us at firstname.lastname@example.org within 12 hours. After this period, no ammendments can be made.